Privacy Policy

1. Overview

Dragon Auto Group ("we", "our", or "us") respects your privacy and is committed to protecting the personal data of customers who use our Online Service Booking platform. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information when you book services with us.

2. Information We Collect

To provide accurate service scheduling and vehicle maintenance records, we collect:

• Vehicle information: Registration plate number, VIN, make, model, year, and mileage.
• Customer contact information: Full name, phone number, and email address.
• Appointment preferences: Chosen branch location, requested service/detailing packages, date, and time slot.
• Optional customer notes and service requests.

3. How We Use Your Data

Your personal information is used exclusively to:

• Confirm and manage your service and detailing appointments.
• Send booking confirmation, reminders, and service completion notifications.
• Prepare required genuine parts and schedule certified technicians in advance.
• Comply with statutory automotive recordkeeping regulations.

4. Data Retention & Security

We implement robust administrative, technical, and physical security measures to protect your personal data against unauthorized access, loss, or alteration. We retain booking records only as long as necessary to fulfill service warranties and regulatory requirements.

5. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data subject rights, please reach out to us at service@dragonauto.com or call our service hotline at +1-555-0100.